FAQ B2B/B2C Merchants

B2B/B2C Merchants


How to Logout? via Mobile APP


How to Logout?/ Via Mobile APP



How to add product to Cart? via WebView


How to add product to Cart?/ via WebView




How to Follow Sellers? via WebView


How to Follow Sellers? via WebView


How to Follow Sellers? via Mobile APP



How to Request for Quotation? via Mobile APP


How to Request for Quotation? via Mobile APP


How to Login your account? via WebView


How to Login your account? via WebView





How to Login Your Account? / via WebView



How to Manage Shipping? via Mobile APP


How to Manage Shipping? via Mobile APP


Buying from Video Listing - DEIL Mini Outlets


STEP BY STEP TO PLACE AN ORDER - DEIL MINI OUTLETS

How to Place an Order Efficiently


Step One: Fill Out the Order Form

Click on the link provided below to access the order form. Be sure to include the product code found in the video descriptions to streamline the process.


Fill Order Form Here: https://b2b.deil-loft.com/index.php?route=page/form&page_form_id=204


Step Two: Payment Confirmation

Check your email or preferred communication platform (WeChat or WhatsApp) to receive payment details. Make the payment directly to confirm your order.


Step Three: Shipping Details

Expect the goods to be shipped to your address within 24 hours. Shipping durations vary:

- Within China: 2-3 days

- Overseas (by Air): 7-12 days

- Overseas (by Sea): 30-50 days


*Note*: Payment upon delivery is accepted. Rest assured, we will provide regular updates via phone calls throughout the shipping process.


Step Four: Rate Your Experience

After receiving your order, please take a moment to share your feedback with us. Your input helps us enhance our services for future orders.


Rate Us Here: https://deilgroup.cn/index.php?route=page/form&page_form_id=92


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By following these steps, you can easily navigate the ordering process and receive your goods promptly.

Should you have any questions or require assistance, feel free to reach out to us.

I have placed an order, how do I pay for the shipments?

I have placed an order, how do I pay for the shipments?


Upon placing an order, our team will reach out to you for payment confirmation. In most cases, we will contact you via phone (80%) and also through Email, WeChat, or WhatsApp (20%) to ensure clear communication before proceeding with the shipment.


During our communication, we will confirm your preferred payment method – whether you choose to pay upfront or upon receiving the goods at your location. Rest assured, we accommodate any payment method that is convenient for you. Your satisfaction and convenience are our top priorities.


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If you have any further inquiries or require assistance, please do not hesitate to contact our dedicated customer support team.


Price Protection


DEIL-Loft Commerce Introduces Price Protection Service for Customer Satisfaction

DEIL-Loft Commerce is proud to announce the introduction of its Price Protection service, designed to enhance customer satisfaction and ensure a seamless shopping experience on the DEIL website (www.deil-loft.com) and Trade Show iOT APP. Price protection enables customers to request a refund for the price difference if the same product undergoes a price reduction (excluding payment method discounts) after their purchase. The following policies outline the details of this service: 

 

1. Service Introduction: 

Price protection allows customers to apply for a refund of the price difference if a product's price decreases after their purchase on the DEIL website or Trade Show iOT APP. DEIL will refund the equivalent amount or balance as per the policies outlined below. 

 

2. Categories of Goods Supporting Price Protection: 

Price protection applies to a wide range of product categories available on the DEIL platform, ensuring that customers can enjoy this service across various product offerings. 

 

3. Price Protection Period: 

The price protection period extends for a specified duration after the customer's purchase, providing them with the opportunity to benefit from any subsequent price reductions. 

 

4. Application Method of Price Protection: 

Customers can easily submit an application for price protection through the designated process on the DEIL website or Trade Show iOT APP, ensuring a hassle-free experience. 

 

5. Refund of the Price Difference: 

Upon approval of the price protection application, DEIL will promptly refund the customer the amount equivalent to the price difference, ensuring fair and transparent transactions. 

 

6. Price Protection Scenarios Not Supported: 

Certain scenarios, such as discounts applied through payment methods, are not eligible for price protection, ensuring clarity on the scope of this service.  

DEIL-Loft Commerce is committed to providing exceptional customer service and value through initiatives like Price Protection, further enhancing the shopping experience for our valued customers. 

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